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Shipping & Returns

Canada-wide Shipping Available 

Shipping costs will be calculated at checkout by Canada Post according to the product weight and your location.

We do not currently offer international shipping.

Orders are processed for shipping within 24 hours Monday-Friday.

Downtown Delivery 

Local Delivery in Ottawa's Downtown Core is available by bike courier. For a flat fee of $8.  We've partnered with the local bicycle zero-emissions courier service, Veloz. 

This delivery option is available for  deliveries in Rockcliffe Park, New Edinburgh, Centretown, Downtown, Sandy Hill, The Market, Lowertown, Chinatown, Little Italy, Hintonburg, Wellington West, The Glebe, Old Ottawa East, Old Ottawa West, Westboro and parts of Gatineau.

Bike deliveries are dispatched within 24 hours, Monday-Friday between 12-5pm. You will receive an email confirming your delivery day. And a text from the bike courier to let you know your order is on it's way, and another when it's been delivered.

Please be sure to include any special instructions in the "Note" section at checkout if they are required.  Such as "leave on table near garage", or buzzer numbers.

Car Delivery

Local Delivery by the car service Trexity is available in the Ottawa area and the cost of delivery is calculated at check out.  Orders are processed within 24 hours Monday-Friday, and shipped Monday-Saturday.

If you would like your delivery delayed please leave a note in the checkout.


Free Local Pick Up

Live in Ottawa? Choose Local Pick up. Enter your address first on the checkout page, then on the payments page select "Local Pick Up". Your order will be processed within 24 hours. Once your order is ready for pick-up you will receive an email from us.

Please bring a piece of ID, which corresponds to the name at checkout when picking up your package, along with your electronic receipt with the order number.

If you will be having a friend pick-up your purchase, please indicate in the "Note" section the name of that person and this choice. They will need to bring their photo ID and a copy of the receipt with the order number.

For immediate assistance with online orders, deliveries or pick ups, please call our store at 613-565-1212 ext 1. Email is not monitored 24hours/day.


Pack a Picnic & Charcuterie Boxes

Are eligible for in-store pick-up, and local delivery only. 

For additional questions about shipping please email:, or call 613 565 1212.


Products purchase in-store and online that are unused, and in their original packaging can be returned up to 10 days from the purchase date / or the date they are received if they have been shipped, for a full refund, or store credit. 

Gifts, can be returned for store credit or exchange only within 30 days, when accompanied by a gift receipt. 

Items that are found to be defective can be returned to the store for assessment.

Edible, seasonal and sale products are final sale.

For additional questions about returns please email:, or call 613 565 1212 ext 1.