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Shipping & Returns

Canada-wide Shipping Available 

Shipping costs will be calculated at checkout by Canada Post according to the product weight and your location.

We do not currently offer international shipping.

Downtown Delivery - Free for orders over $69 

Local Delivery in Ottawa's Downtown Core is available by bike courier. For a flat fee of $5, or free for all orders over $69.  We've partnered with the local bicycle zero-emissions courier service, Veloz. 

This delivery option is available only for  deliveries in Centretown, Downtown, Sandy Hill, The Market, Lowertown, Chinatown, Little Italy, Hintonburg and The Glebe. Covering East to West, the area from the Rideau River to Parkdale Avenue.

 

Bike deliveries go out the next day or the same day, when possible, Monday-Friday between 12-5pm.

 

Free Local Pick Up

Live in Ottawa? Choose FREE contactless pick up. Enter your address first on the checkout page, then on the payments page select "Free Local Pick Up". Your order will be processed within 24 hours. Once your order is ready for pick-up you will receive an email from us.

Please bring a piece of ID, which corresponds to the name at checkout when picking up your package, along with your electronic receipt.

If you will be having a friend pick-up your purchase, please indicate in the "Note" section the name of that person and this choice. They will need to bring their photo ID and a copy of the receipt.

 

Pack a Picnic

Picnics are eligible for in-store pick-up only.

 

For additional questions about shipping please email: hello@potandpantry.ca, or call 613 565 1212.

Returns

Products purchase in-store and online that are unused, and in their original packaging can be returned up to 10 days from the purchase date / or the date they are received if they have been shipped, for a full refund, or store credit. 

Gifts, can be returned for store credit beyond the 30 days, when accompanied by a gift receipt. 

Items that are found to be defective can be returned to the store for assessment.

Edible, seasonal and sale products are final sale.

For additional questions about returns please email: hello@potandpantry.ca, or call 613 565 1212.